Refund policy
REFUND POLICY
Our return policy is valid for 7 days. You must return the item within 7 days following delivery.
To qualify for a return, the item must be unused and in the same condition as when you received it, including being in its original packaging.
Please note, we do not accept returns for items purchased with a discount code of 20% or more, from the outlet section, or those on sale.
Be aware that PayPal or credit card fees (approximately 3.5%) are non-refundable. Additionally, any shipping fees we incurred will not be refunded regardless of whether you were charged for shipping.
Please note that our packaging boxes are designed solely for the protection of the bag during shipment and are not covered under warranty. If they arrive damaged during transit, they are not eligible for exchange or replacement.
Additional non-returnable items:
- Custom orders
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at duypcustomercare@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at duypcustomercare@gmail.com we will give you the return instructions.
Shipping
To return your product, you should mail your product to:
Dressupyourpurse
1013 E Cedar St
angleton, TX
77515
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping we paid will be deducted from your refund as well as paypal fee.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.