F.A.Q

Who is behind DressUpYourPurse and Mélodie Cécile?
Behind DressUpYourPurse, it's me, Mélodie. I’m a French stay-at-home business mom living in the Middle East, balancing my work between running the business and homeschooling my four kids.
What inspired you to create your leather brand?
For years, I was a reseller of luxury second-hand bags and small leather goods (SLG). I began creating accessories for these purses, which eventually led me to develop my own collection.
Where are your products designed and manufactured?
My products are designed by me, working closely with my team in China.
How do you ensure the quality of your products?
We have developed a strong quality control process and continuously strive to improve our products based on buyer feedback. My goal is to always raise the quality of the collection.
Are your bags and accessories ethically made?
Absolutely. We ensure that everyone on our team works in a safe, controlled environment and receives good salaries and opportunities. It's important to me that my team is treated as partners in this journey rather than just workers.

What materials do you use for your leather products?
We source leather from all around the world, especially from Europe, to ensure the best quality.
How do I care for my leather bags and accessories?
- Vachetta leather: This leather is sensitive to water and stains, so it's best to avoid exposing it to moisture. Over time, vachetta leather develops a natural patina, but be cautious of direct sunlight, which can accelerate darkening.
- Grained leather: This type of leather is more durable and water-resistant. You can clean it with a damp cloth and use a leather conditioner occasionally to keep it supple.
Do you offer customization or personalization services for your products?
We offer customization for straps only, using the leather we have in stock. However, we do not offer bag customization, as it requires extensive and complex work.

Where do you ship, and what are the shipping costs?
We ship from multiple locations. Orders from Canada and the USA are mostly shipped from the USA, while international orders may ship from the Middle East or Hong Kong. Shipping is free within the USA, and free worldwide for purchases over $200.
How long does it take to process and ship my order?
- For regular orders, we typically ship the next day. However, if your order is transferred from another warehouse, it may take up to 10 days.
- International orders should be delivered within 2–3 weeks.
- For pre-orders, shipping is based on the timeframe mentioned in the product listing.
Can I track my order?
Yes, we will send you a tracking number by email once your order has shipped.
What is your return and exchange policy?
Please refer to the return page on our website for detailed information.

How do pre-orders work?
When you place a pre-order, your slot is reserved, and the product will be shipped within the timeframe announced in the listing.
Can I cancel a pre-order?
Unfortunately, pre-orders are non-cancellable.
Do you offer exclusive limited-edition releases?
Yes, we occasionally offer limited editions, so keep an eye on our announcements.

What payment methods do you accept?
We accept all major credit cards and PayPal.
Do you offer gift cards?
No, we do not offer gift cards at this time.
Can I use multiple discounts or coupons on a single order?
No, multiple coupons cannot be applied to the same order.
How often do you run sales or promotions?
Sales are typically impulsive and unplanned. To stay informed, make sure to subscribe to our newsletter.

What should I do if I receive a damaged or defective item?
Please send photos and a video of the damaged product, along with your order number, to duypcustomercare@gmail.com.
How can I contact customer service for questions or concerns?
You can reach out to us anytime if you have an issue with your item. We're always here to help!